When you open your webinar’s email statistics, you will be greeted by a list of the emails that have been configured for your webinar. You can see how many times the email has been sent as well as the percentage of sent emails that have been bounced and opened (if email tracking is on) at a quick glance.

Clicking on one will open the detailed statistics for that email. If you have configured multiple or recurring broadcasts, it is also possible to view the statistics of a specific broadcast date separately. To select a specific broadcast, you can select that broadcast in the dropdown menu in the top-left corner.

Each instance that was sent of the email will be listed, alongside the name and email address of the recipient and the state of the email. The next section of this article explains what the email states mean. There is also a button that allows you to quickly navigate to the email editor.

It is also possible to filter and export the email statistics to a .CSV file.

The email statistics allow you to see the state of your emails. The possible states are:

The ‘Processing’ state indicates that the email is still being processed and hasn’t been sent. If this state persists, something in your email might be stopping it from being sent. Read more about this state here.

The ‘Delivered’ state indicates that the email has successfully been sent to the recipient.

The ‘Bounced’ state indicates that the email was successfully sent, but the recipient’s inbox has rejected the email. Read more about this state here.

The ‘Opened’ state indicates that the email was opened by the recipient. This state is only available if email tracking has been enabled on your account. You can read how to enable email tracking here.

It is also possible to view the email statisics at account level. To do this, follow the steps:

Here you will see the amount of emails bounced, delivered and opened. These email statistics are updated on a daily basis.

Furthermore, you can also find a section when clicking on 'Statistics' in the top menu without selecting any webinar which sums the total mails processing, delivered, bounced and opened.

We track whether or not recipients opened their emails by placing a tiny, invisible image in your emails. Our system knows when this invisible image is loaded by a recipient, and so the system knows when the email was opened.

To protect the privacy of your subscribers, the ‘Opened’ state listed above only functions when your account has email tracking enabled. If this setting is disabled, the tiny, invisible image will not be in your emails.

In order to toggle the email tracking feature,

The setting is enabled if the box is checked.

If your email is set to ‘Processing’, it means that the email hasn’t been sent. If this state persists for an extended period of time, there is probably something wrong with the email in question.

The first thing you should do is check if all the variables used in the email are properly written.

A common cause is an incorrect variable in the email, for example “{{1stname}}” instead of “{{firstname}}”, or half of the variable being in bold text while the other half is not. If variables are incorrect, the system can’t send the email and it gets stuck on ‘Processing’.

Another cause could be that the recipient's spam filter does not accept the email. We try resending the email for up to 72 hours. If it still fails after that, the email is set to 'Bounced'. If this is the cause, we recommend contacting the recipient's email provider.

If your email is set to ‘Bounced’, it means that the email was sent but the recipient’s inbox refused the email. There are many reasons why this might happen, but we’ve listed three common ones below: