Yahoo and Gmail are due to make some changes to their service as of February 2024, which will block emails for their respective users when the emails are not verified sufficiently, if you send more than 5.000 emails per day from your domain (at the time of writing).
These changes will require so-called DMARC to be enabled on the sending domain, which is an extra security feature. While DMARC is usually enabled by default by your provider, we advise to make sure ahead of time.
To check if DMARC is enabled for your domain, please visit mxtoolbox.com.
Read more about enabling DMARC for your domain, or get in touch with your hosting provider to make sure this is set correctly.
Emails that are sent from WebinarGeek will have a standard WebinarGeek-branded ‘from’ email. Obviously, most companies would like to use their own branded email using their own domain name. In this article, we’ll explain how to configure this.
This is only available when you have a Premium or Enterprise subscription.
Add email address
The first step is adding your domain-relevant email address. To do this, follow the steps:
Click on 'Account' in the top right corner.
Next, click on 'My account' in the dropdown menu.
Navigate to 'Email' on the left-hand side.
Enter the email you want to use under 'Add sender'.
Don't forget to click the 'Add sender' button to save your changes!
Please note! This is only possible for a domain-relevant email related to your personal domain name, because you have to verify domain ownership in the next step.
When adding an email with a domain name that’s unknown within WebinarGeek (email info@webinargeek.com will result in domain name webinargeek.com), the domain will be added in the overview of 'Domains' with the status 'Unverified'
Feel free to add multiple email addresses for the same domain name; you only need to verify a domain once.
Verify domain name
To be able to deliver emails from your own email domain, you should verify the ownership of this domain. This is needed to make sure your email won’t be marked as 'spam' for the recipients of your emails. You can find more tips for optimal email delivery here.
To ensure verification, you need to place a bit of information in the 'DNS zone' of the domain name. Normally you’d be able to do this at or via the (hosting) company the domain name is registered at.
The records that have to be added to the DNS records can be found by clicking the 'i' icon next to the domain you want to verify.
If you want to add WebinarGeek to your SPF record, you can use the following SPF record value: "v=spf1 include:_spf.eu.sparkpostmail.com". However, adding the SPF record is not necessary to verify your email address.
In your account you’ll be able to see whether to add one or two records, which would be the DKIM- and/or the SPF-record.
Both records indicate what the name of the DNS record should be, what type it is ('TXT') and what the values should be ('content').
Add these records individually with your provider, or deliver the information to the person that can help you make these changes.
Please note! The method of adding these records can differ for each individual provider. You can contact your provider if (after correctly filling in your details) the verification didn’t succeed. It can take anywhere between 10 minutes and 24 hours before the verification process is complete.
Awaiting verification
When the DNS zone records got added successfully, it can take a while before WebinarGeek is able to detect the changes. The main reason for this is the cache memory for DNS information, which only gets renewed periodically.
You can try refreshing the verification status with the 'Update domain status' button.
Again, it can take anywhere between 10 minutes and 24 hours before the verification process is complete.
Also make sure the DKIM- and the SPF-record are verified successfully.
Using domain-relevant emails
When your domain name is verified, you can use domain relevant emails as the sender for your WebinarGeek emails.
When creating or editing your webinar you can set the sender for each individual email under 'Emails':
Troubleshooting
The DNS instructions are not visible or you see 'Retrieval failed'.
Remove the email address and add it again to refresh the instructions. To do so, hover over the email address with the cursor and click the bin icon, then follow the instructions under 'Add email address' again.
The verification process is taking longer than 24 hours.
Make sure the correct 'VALUE' has been entered in the DNS zone. If verification takes too long, new values will be provided. This can sometimes be the reason your domain name has not been verified yet. Otherwise, you can contact your provider to see what went wrong.
Keywords: check, double-check