To find the confirmation email, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Emails'.
Click on the confirmation email.
The confirmation email is always planned and will be sent directly after someone registers for your webinar.
The confirmation email contains the following information:
The webinar title.
The date and time of the webinar.
The option to add the webinar to a planner.
A button to view the webinar.
The option to unsubscribe from the webinar.
Please note! It is not possible to attach files to your emails. If you want to send your participants a handout, consider sharing a link to a cloud service, e.g. Google Drive, instead.
When someone registers for several webinars of your series at the same time, they'll receive one confirmation email with several viewing links.
If you’d like to send a confirmation email yourself, feel free to turn off the confirmation email. You can read a step-by-step guide on how to disable the confirmation email here.
Click here for more information about creating and editing your email.
The confirmation email can be resent to a individual subscriber via the statistics.
If certain registrants have not received the confirmation mail and it is not in their spam box, feel free to contact us via the chat. You can also find tips for optimal email delivery here.
Calendar invitation attachments
Confirmation emails include a calendar invitation (ICS) by default to prompt your subscribers to add your webinar to their agenda. On most mail clients, they’ll be able to directly add the webinar to their calendar from the email without the need to load any webpage in WebinarGeek.
The information in the invitation is not editable. WebinarGeek will use the duration you set for your webinar. You can change the title and description of the calendar invitation in the Metadata settings or in the 'General' tab in the webinar editor. In the description of the event the subscriber will also find their personal watch link.
Please note! The organizer for the calendar event is decided based on the ‘Sender name’ configured in the confirmation email. If you want to change the organizer for the calendar event, change the ‘Sender name’ in the webinar’s confirmation email.
There is one exception: if the recipient has the sender’s email address saved in their contacts, the details from the recipient’s contact list will override the organizer in their calendar event.
For example in Gmail it might look like this:
Customize calendar invitation attachments
It is possible to customize the way invitations are sent.
Select the webinar you want to edit.
Navigate to the ‘Registration’ section.
Click on ‘Settings’.
Scroll down to ‘Customize email calendar invitations’ and select your preferred method.
Please note! This setting does not affect calendar invitations that you add as a link in an email.
You can choose between the following options:
Automatically add an attached invite to the recipient’s calendar if possible
Attach an invite but do not automatically add it to the calendar
Do not attach an invite
If you choose the first option, registrants can still easily accept or decline the invite. Along with the invite, we send a piece of information asking agenda tools not to send an email about this. Unfortunately some tools ignore this and emails regarding acceptance or rejection of invites are still sent to the sender of the email. A workaround is to adjust the sender email or create an email filter/rule to automatically archive such emails from your inbox.
Calender invitation attachments for series
For a series of webinars it is possible to use multiple titles, meaning every calender invitation can differentiate itself as a webinar in the serie and not every calender invite will need to contain the same information.
Please note! When a webinar has been cancelled, the invite will not be deleted from the calenders of the subscribers. You can inform the subscribers of the cancelled webinar by sending an email directly.
Keywords: copy