First of all, it's important for all presenters to meet the system requirements. Check the system requirements for each presenter!
Here are a few scenarios that can occur, along with some tips:
1. The co-presenter cannot connect.
Make sure that you are both in the right environment. When inviting a co-presenter, they will receive a link for the test webinar and a link for the real webinar. These are two different environments, so make sure you are in the same one. If you are, the co-presenter will see the option to connect. Click here to see how to share or resend the invitation yourself.
2. The co-presenter hears and sees me, but I don't see and hear the co-presenter.
If you have not given the co-presenter permission to participate in the webinar and the co-presenter can see and hear you but you can’t, the co-presenter is logged in as another role. This can be a moderator or a viewer. Close the (test) webinar and follow the steps to add the co-presenter.
Has the co-presenter been added correctly? Next, stop the (test) webinar and send the invitation email again. Then start a new test.
3. We are already live but the co-presenter is not audible.
The co-presenter may have muted themselves. In this case, the co-presenter has to click on the microphone to unmute themselves.
Is the co-presenter still not audible? The co-presenter has to go through these steps.
4. Does the viewer hear a cracking echo or a crazy 'alien or robot sound'?
It's possible your speakers are too loud, and the sound is picked up by your microphone and broadcasted again. In this case, turn down your speakers.
Does the step above not work? Stop the (test) webinar and use earphones or headphones.
If this does not solve the problem and the viewer still hears a cracking or crazy sound, go to step 5.
5. Sound does not improve after step 4.
Hosting a webinar requires a lot of your connection and computer power.
Are you on a wired connection? Is the computer younger than 3 years old? Are all other programs closed during the live webinar?
Close (do not minimize) all other programs and try again.
Does it not solve the issue? Go through the system requirements and try another setup, particularly a stronger computer.
Keywords: trouble