During the automated webinar you have the option to allow viewers to ask questions using the live chat, or give the option to send in questions using a question box.
The live chat is a useful option when you have the opportunity to join an automated webinar live (or let someone else do this), so you can immediately answer any questions that pop up on the screen from viewers.
If you can’t be there live, it’s a good idea to enable the question box. You will receive an email with the questions, which you can answer individually in your own time.
Live chat automated webinar
Before the automated webinar, you have the option to configure the live chat.
Select the webinar you want to edit.
Click on 'Edit webinar' to access the webinar settings.
Navigate to the 'Webinar' section.
Click on 'Chat settings'.
Select 'Use the live chat' in the drop down menu and click on the switch to turn the public/private chat on or off.
You also have the option to show simulated chat conversations during your automated webinar. You can find out how to do this here.
Open chat during webinar
Select the automated webinar from the webinar overview.
Click on the large orange button that says 'Open webinar as chat moderator'.
A moderator dashboard will open. You will receive all incoming conversations and messages here. In the top right, you can enable or disable private and public chat.
You can read all chat messages after the webinar in the 'Statistics' of the webinar.
Question box automated webinar
Before the automated webinar, you have the option to configure the question box.
Select the automated webinar from the webinar overview.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Click on 'Chat settings'.
Select 'Receive questions and forward' in the drop down menu. Next, fill in the email address people can send questions to.
You can read all viewer questions after the webinar in the 'Statistics' of the webinar as well.
Keywords: afterwards