During the automated webinar you have the option to allow viewers to ask questions using the live chat, or give the option to send in questions using a question box.
The live chat is a useful option when you have the opportunity to join an automated webinar live (or let someone else do this), so you can immediately answer any question that pop up on the screen from viewers.
If you can’t be there live, it’s a good idea to enable the question box. You will receive an email with the questions, which you can answer individually in your own time.
Live chat automated webinar
Before the automated webinar, you have the option to configure the live chat.
Click on the automated webinar > "Edit webinar" > "Webinar" > "Webinar page".
Select “Use the live chat” in the drop down menu. And click on the switch to turn the public/private chat on or off.
Open chat during webinar
Click on the automated webinar from the webinar overview and click on the large orange button that says "open webinar".
A moderator dashboard will open. You will receive all incoming conversations and messages here. In the top right, you can enable or disable private and public chat.
You can read all chat messages after the webinar in the "Statistics" of the webinar.
Question box automated webinar
Before the automated webinar, you have the option to configure the question box.
Click on your automated webinar > "Edit webinar" > "Webinar" > "Webinar page".
Select “Receive questions and forward” in the drop down menu. Next, fill in the email address where people can send questions to.
You can read all viewer questions after the webinar in the "Statistics" of the webinar as well.