You can configure your Q&A settings ahead of time when editing a live webinar so that you can focus on hosting during the session.
Choosing a Q&A type
You can configure the type of Q&A you’d like to offer during the webinar beforehand. To do this:
Navigate to your webinar.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Choose the Q&A type you want to use.
For live webinars
For live webinars, there are three options to choose from:
Disabled
The ‘Disabled’ option makes it so that viewers cannot see the Q&A tab. Presenters and webinar team members can see the tab, but it’s inactive until someone enables it.
Restricted
The ‘Restricted’ option makes it so that viewers can see the Q&A tab, but cannot submit questions. Only presenters and webinar team members can initiate or repost questions. This setting can be configured to send a copy of each question to your email address. If you do so, the configuration will be kept even if you swap between modes during the live webinar. Read more about that in this section.
Public
The ‘Public’ option makes it so that everyone is able to see the Q&A tab and submit questions, viewers included.
Tip! The mode can always be changed from the ‘Webinar settings’ during the live webinar.
Forward questions to an email address during live webinars
During live webinars, the Q&A function also offers you the option to forward all received questions to your email. Enabling this allows you to easily keep track of which questions were asked during the webinar without needing to review the webinar statistics.
To enable this functionality:
Navigate to your webinar.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Tick the box below ‘Forward all questions to email’
Enter the email address that should receive the questions.
Tip! This setting is saved even when you select a different Q&A mode, which means that you can swap between modes during the live webinar and still keep the configuration.
For automated webinars
For automated webinars, there are three options to choose from:
Disabled
The ‘Disabled’ option makes it so that viewers cannot see the Q&A tab. Presenters and webinar team members can see the tab, but it’s inactive until someone enables it.
Restricted
The ‘Restricted’ option makes it so that viewers can see the Q&A tab, but cannot submit questions. Presenters and webinar team members can initiate or repost questions alongside any simulated questions that were configured beforehand. This is a safe setting for automated webinars without moderators.
This option also lets you configure an email address to allow private questions that are forwarded to your email address during the webinar. If you do so, the configuration will be kept even if you swap between modes during the automated webinar. Please read this section of the article for more information.
Public
The ‘Public’ option makes it so that everyone is able to see the Q&A tab and submit questions, viewers included. You can also run simulated questions alongside the real ones. Only enable this if you have a moderator for the webinar, or viewer questions will go unanswered!
This setting can be configured to send a copy of each question to your email address. If you do so, the configuration will be kept even if you swap between modes during the automated webinar. Read more about that in this section.
Tip! The mode can always be changed from the ‘Webinar settings’ during the automated webinar.
For more information about simulated Q&A, please check out this article.
Private questions during automated webinars (Restricted Q&A)
Setting the Q&A feature to ‘Restricted’ for automated webinars allows you to make use of the private question feature.
Private questions don’t show up in the Q&A tab but are forwarded to a chosen email address, effectively functioning as a question box. To enable private questions for your automated webinar:
Navigate to your webinar.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Select ‘Restricted’.
Tick the box next to ‘Viewers can ask private question’.
Enter the email address that should receive the questions.
Tip! This setting is saved even when you select a different Q&A mode, which means that you can swap between modes during the automated webinar and still keep the configuration.
Receiving a copy of questions during automated webinars (Public Q&A)
Setting the Q&A feature to ‘Public’ for automated webinars allows you to configure an email address that should receive a copy of questions.
Enabling this allows you to easily keep track of which questions were asked during the webinar without needing to review the webinar statistics.
To enable this functionality:
Navigate to your webinar.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Select ‘Public’.
Tick the box next to ‘Receive a copy on your defined email address’.
Enter the email address that should receive the questions.
Tip! This setting is saved even when you select a different Q&A mode, which means that you can swap between modes during the automated webinar and still keep the configuration.
For on demand webinars
For on demand webinars, there are two options to choose from:
Disabled
The ‘Disabled’ option disabled the Q&A feature entirely, meaning that viewers cannot ask questions in any way, shape or form.
Enabled
The ‘Enabled’ option allows you to use simulated Q&A during the on demand webinar. This option also lets you configure an email address to allow private questions that are forwarded to your email address during the webinar. Please read this section of the article for more information.
For more information about simulated Q&A, please check out this article.
Private questions during on demand webinars (Enabled Q&A)
Setting the Q&A feature to ‘Enabled’ for on demand webinars allows you to make use of the private question feature.
Private questions don’t show up in the Q&A tab but are forwarded to a chosen email address, effectively functioning as a question box. To enable private questions for your on demand webinar:
Click on your webinar to select it.
Click on 'Edit webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Select ‘Enabled’.
Tick the box next to ‘Viewers can ask question’.
Enter the email address that should receive the questions.