Can’t connect when trying to start the webinar? When you’re experiencing connection problems, a short checklist to go through can help you solve things quickly.

1. Check up on your internet connection
Before you say this is a no-brainer… Trust us, this is usually the root cause of many connection issues and it happens more often than you might think. When you’re using a wired internet connection, check if your cable is placed into your computer correctly.
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When you’re using WiFi, check if the connection to your router actually works. Make sure you’re not too far away from your modem during the webinar. In both cases, it might help to restart the connection or reset your router. Also, try restarting your browser and/or computer.

2. Switch from Wi-Fi to wired internet
Giving a live webinar doesn’t ask a lot from your internet connection, and it's important your internet connection is stable at all times. Live streaming is something totally different from visiting web pages, because you’re constantly transmitting data. To ensure a stable connection, use an internet cable where possible and avoid wireless WiFi connections.

3. Check your company network connection
You might be working from a company network. This will often have some restrictions to ensure internet connection safety. It can also mean that the necessary ports and servers that take care of the live stream aren’t available. Ask your network or system administrator to check up on our system requirements.

4. Use another (mobile) connection
When you’re in a hurry or if things don’t seem to work out with your current connection, consider using another connection. For example, use your tablet or smartphone as a wireless hotspot, which allows you to use mobile WiFi. Do make sure it’s stable and you have a strong signal.

5. Still no connection but other software is working just fine?
Contact us through chat right here and we’ll help you out.