Moderators have the ability to change the way they see the webinar room, as well as the ability to mute the webinar for themselves in case they need to focus on the chat. The buttons for this can be found below the video.

From left to right, the functions of these buttons are:

Use the sidebar on the right of the webinar room to view the list of viewers and/or hosts at any time. A green dot indicates that the viewer is online, while a red dot indicates that the viewer went offline.

The ‘Attendance’ tab is where you find the list of the webinar’s viewers. You can use this list to ban viewers from the webinar, start conversations with them or open their details.

Hover your mouse over the name of a viewer and 3 icons will appear.

From left to right, the functions of these buttons are:

This option removes the viewer from the webinar and prevents them from re-entering. They will no longer be able to watch the webinar.

This option starts a private conversation with the viewer, which can only be seen by the host(s), moderators, and the viewer in question.

This option opens a window where you can find the viewer’s details.

It may be difficult to keep track of all of your attendees if you have a particularly crowded webinar. That’s why you can filter the lists. To do this, follow the steps:

To ban a viewer from the webinar, follow the steps:

This will kick the viewer out of the webinar and prevent them from re-entering. They will no longer be able to watch the webinar or participate in the chat.

If an attendee has sent a message in the chat, you can also access the attendee menu from their chat message.

As a moderator you cannot start or end interactions, only a (co-)presenter or custom team member with the correct abilities is able to do this.

A moderator will be able to see ongoing interactions and their results. After an interaction is started by a presenter, the interaction will become visible in the moderator’s sidebar. In case of a quiz or poll you will also see the results.

Past interactions can be viewed by opening the “Past interactions” dropdown.

A moderator has access to three types of chat.

The team chat is a chat between all the team members of the webinar. Viewers cannot see this chat. Open the ‘Team chat’ tab to send and see messages.

Open the ‘Public chat’ tab. The public chat can be seen by everyone in the webinar, including viewers and team members.

Open the ‘Private chat’ tab to find the private conversations. These are conversations between one specific viewer and the team members of the webinar. You can use the filter button and choose ‘Latest messages’ to quickly review which private conversations have new messages.

To assist with moderating the webinar, moderators have two sidebars. The left panel displays the 'Attendance', 'Interactions' and 'Private chat' tabs. The right panel shows the 'Public chat' and 'Team chat'. Furthermore, it is also the panel you use to chat with viewers privately.

When you select a private conversation the chat will open in the right panel. You can only have one private conversation open at a time.

Both the public and private chat can be enabled or disabled at any point in time during a webinar. To enable a type of chat, open its tab and press the ‘Enable public/private chat’ button. Furthermore, to disable a type of chat, open its tab and press the crossed speech bubble at the top right.

Type a message in the text box and press 'Enter' on the keyboard to send it.

You can easily keep track of when you receive a new message through keeping an eye on the tabs, even if you don’t currently have the chat open. An indicator will let you know if you’ve received a new message (and how many).

Would you like to see the latest private messages without searching through the private conversations in your list? Press the filter icon and select ‘Show latest messages’. This shows you the latest messages in private conversations along with their timestamps.

Unread private chat messages are marked by an orange indicator that shows the number of new messages and the time at which the latest one was sent

You can easily reply to questions and other messages by using the reply button. Hover over the message you want to reply to and click on 'Reply to message'. The quoted message will be visible in the chat box, including the original writer's name.

Did someone send a disruptive chat message? Don’t worry! It’s very simple to remove the message from your chat. Hover your mouse over the message, and a trash can icon will appear. Click on the trash can, then select 'Remove message' in the pop-up to remove the message.

In private chat conversations you can hover over the message and click the trash can icon.

Open the ‘Attendance’ tab in the sidebar to access the list of viewers. Look for the viewer you’d like to start a private conversation with and click on the text bubble icon to start a new conversation.

If a viewer sends a message in public chat and you'd like to answer their question in a private conversation instead, hover over their chat message and click text bubble icon that appears.

It can be handy to have a way of marking conversations that have been finished when you receive a lot of messages during a busy webinar. This is why you can close conversations.

In a private conversation, click on the 'closed lock’ icon to close the conversation, which will essentially mark the conversation as resolved. If a conversation is closed, it will show in the conversation. To reopen a conversation, press the open lock at the top right.

It may be difficult to keep track of who answers what when your webinar is particularly crowded and there are multiple moderators. Assigning conversations to specific hosts is the solution to this problem. Learn how to automate assigning conversations here.

In a private conversation, click the gear icon at the top. A menu will appear with multiple options.

The blue dot in the menu indicates who the conversation is currently assigned to or if it's unassigned.

It may be difficult to keep track of all of your private conversations if you have a particularly crowded webinar. That’s why you can filter them based on their status.

Open the 'Private Chat' tab. Navigate to the right to the filter icon, and filter by the different available statuses.

A specific filter that can be useful if there is only one presenter is the 'Show latest messages' filter. This filter shows the latest message in the private chat regardless of the conversation/person, instead of the latest message per conversation/person.

As a moderator you also have control over the Q&A feature. You can read more about how to use it here.

You can enable Q&A during a webinar as a moderator. Reply to questions and start live answers. You can also sort them and filter. You can read more about utilizing the Q&A feature here.