When creating or editing a live webinar you can configure the chat settings.
Public and private chat
Click on your webinar > 'Edit webinar' > 'Webinar' > 'Webinar page'.
You can choose between 'public' and 'private'.
By clicking the switch you can turn an option on or off. You can also switch the chat on or off during the live webinar.
In the public chat, conversations are visible to all viewers and messages can be sent by all participants. Everyone is able to respond and join the conversation.
Use private chat for a one-on-one conversation. This is a conversation between the viewer and the host (or moderator). The contents of private chats won’t be visible to other participants.
Sending messages in the chat is done using a so-called 'chat name'. This clarifies who the sender of the message is. The default generated chat name for viewers, moderators and hosts consist of first and last name.
This can be edited when changing the presenter.
Apart from your username, you can also set a personalized image for your account to customize your chat appearance even further. This is possible for all chat users, so viewers will also have this option.
The picture that’s used for the chat is called an 'avatar'. This can be set up using Gravatar.
Gravatar is an acronym for Globally Recognized Avatar. It’s an image that can be used all across the web.
If you haven’t set an avatar, the image will be the initials of your (chat)name.
Setting your own avatar can be done in Gravatar.
After logging into your Gravatar account, you have the option to add an avatar. Click here for more information on how to do this.
After adding an avatar to your Gravatar account, it will be visible in your WebinarGeek account.
In the top right, choose 'Account' > 'My account' > 'Personal' under 'MY ACCOUNT'.
Don’t have a Gravatar account yet? Click here to create one.
To make a clear distinction between the different roles during a webinar, you can set chat colors. Do this in the real-time editor for your webinar page.
Click on your webinar > 'Edit webinar' > 'Webinar' > 'Webinar page' > 'Edit webinar page'.
To your left, you can fill in custom color codes or choose a color using the color picker.
Advanced chat settings
Enable automation rules to work with multiple moderators and easily manage chat conversations.
There are a number of logic rules to help you handle large numbers of chats by automatically assigning chats according to your preference.
You can set these logic rules in the 'Chat settings'. You can find this when editing your webinar > 'Webinar' > 'Chat settings'.
This is a list of the available rules:
Forward all incoming private chat questions to an email address
If you want to receive all incoming chats through email, you can set it up in the chat settings, as shown above. This is useful when it comes to automated webinars. If you receive an email, you can decide to log in to your webinar to answer the chat messages.
Assign unassigned conversations automatically to the person who opens them
This rule speaks for itself; the first person to open the conversation is assigned to it.
Assign unassigned conversations automatically to the person who replies first
This means that the chat will be assigned to the person who responds first. With this rule, you can open the chat without being assigned to it.
Assign new incoming conversations automatically to the next moderator (round-robin)
Each new chat is assigned in alphabetical order to a moderator with the least number of assigned chats. The presenter is not included here.
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