The public and privéchats can get quite crowded during webinars, making you run the risk of missing out on good questions from your audience. De Q&A-functie van WebinarGeek rectifies this problem by dedicating a sidebar tab solely to questions and answers. The functionality can be configured to accept questions from different types of participants, giving you the option to only have leden van het webinarteam define questions or let kijkers ask questions as well.
This article is about the Q&A feature during live webinars. Automated and on demand webinars also support the Q&A feature, but work a little differently due to the lack of live uitzendinging. Please check out our article about simulated Q&A for information on use with automated and on demand webinars.
Wat is een Q&A-sessie?
Q&A stands for ‘Question and Answer’, meaning that a Q&A session is all about allowing your audience to pose questions which you can then answer in a structured manner. While this is also possible through use of the public and privéchats, the Q&A feature offers a more streamlined approach that is especially useful for crowded webinars.
Another boon of the Q&A functionality is that your audience can choose which questions they want answered through the use of ‘upvotes’. Each kijker can upvote the question(s) they’re curious about.
The following are some things you can configure to personalize your approach to questions:
Which kijkers can submit questions.
The Q&A feature can be customized to allow questions from only leden van het webinarteam, or leden van het webinarteam and kijkers alike.
Which questions are answered and when.
As an example, if you configure the Q&A feature to only accept questions submitted by leden van het webinarteam, your moderators can select questions from the public and privéchats to forward to the host, allowing them to filter questions that have already been answered and deciding the best time.
How you answer questions.
Submitted questions can be answered either through text or through a live answer, spoken directly during the webinar.
Q&A-moduss for live webinars
Live webinars offer three modes of Q&A, which can be configured prior to the webinar and swapped between on the go during the live uitzending. They are:
Uitgeschakeld
The ‘Uitgeschakeld’ option makes it so that kijkers cannot see the Q&A tab. Presenters and leden van het webinarteam can see the tab, but it’s inactive until someone enables it.
Beperkt
The ‘Beperkt’ option makes it so that kijkers can see the Q&A tab, but cannot submit questions. Only presentatoren and leden van het webinarteam can initiate or repost questions. This setting can be configured to send a copy of each question to your email address. If you do so, the configuration will be kept even if you swap between modes during the live webinar. Read more about that in this section.
Openbaar
The ‘Openbaar’ option makes it so that everyone is able to see the Q&A tab and submit questions, kijkers included.
Tip! Check out the ‘Tips tricks’ section of this article to find good ways to use the different modes!
Configuration before the webinar
First of all, you’ll want to configure the type of Q&A you want to use during the webinar prior to the live uitzending. This is done in the webinarwizard. Don’t worry, you’ll still be able to change the mode during the live uitzending. Volg deze stappen:
Ga naar your webinar.
Klik op 'Webinar bewerken'.
Ga naar the 'Webinar' section.
Kies 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Kies the Q&A type you want to use.
You can read more about Q&A configuration prior to the webinar here. This article also addresses Q&A configuration for automated and on demand webinars.
Forward questions to an email address during live webinars
During live webinars, the Q&A function also offers you the option to forward all received questions to your email. Enabling this allows you to easily keep track of which questions were asked during the webinar without needing to review the webinarstatistieken. Please read this article to find out how to configure this.
Tip! This setting is saved even when you select a different Q&A-modus, which means that you can swap between modes during the automated webinar and still keep the configuration.
Changing the Q&A-modus during the webinar
The Q&A-modus can be changed at any time during the live webinar, allowing you to swap between modes on the fly. This is perfect for times when you, for example, want to limit Q&A sessions to certain parts of the webinar.
Volg deze stappen to change the Q&A-modus during a live webinar:
Op de webinarpagina, click the Q&A tab.
Klik op het icon that says 'Openbaar'.
Selecteer the Q&A-modus you want to use.
How to see which Q&A-modus is currently active?
You can always review which Q&A-modus you’re currently using in the Q&A tab.
Vragen ontvangen en indienen
The Q&A-modus dictates who can submit questions for the webinar.
When using the ‘Beperkt’ Q&A-modus, only leden van het webinarteam with the proper permissions will be able to submit questions for Q&A. This also means they can forward questions in the public and privéchat from the audience to the Q&A function. Both co-presentatoren and moderators have these permissions by default.
When using the ‘Openbaar’ Q&A-modus, anyone can submit questions, including the kijkers of their own accord. This often means more questions, so it could be too much when it comes to particularly crowded sessions.
Whenever there is an unanswered question, an ‘unread’ indicator will show up on the Q&A tab.
Questions submitted by leden van het webinarteam
When using the ‘Beperkt’ Q&A-modus, only leden van het webinarteam with the proper permissions are able to submit questions for Q&A. Both co-presentatoren and moderators have these permissions by default. Oftentimes, these will be questions they forward from the audience’s messages in the public and privéchats, but they can also ask questions of their own.
Questions submitted by leden van het webinarteam show up with the ‘Team’ label next to their name.
Submitting a question as a lid van het webinarteam
Leden van het webinarteam can submit a question by following these steps:
Op de webinarpagina, click the ‘Q&A’ tab.
Type a question in the textbox.
Druk op ‘Enter’ on the keyboard or the arrow icon to submit the question.
Questions submitted by kijkers
When using the ‘Openbaar’ Q&A-modus, every participant is able to submit questions for Q&A. This often means more questions, so it could be too much when it comes to particularly crowded sessions.
Check out our ‘Viewing experience’ article for more information on this from an kijker's point of view!
Vragen die vóór het webinar zijn ingediend
If you add a field to your registratiepagina that allows kijkers to pre-submit questions, those questions will appear in the Q&A tab during the session.
Within the Q&A tab, you will see two panels. One of them is called 'Vooraf ingediend', which contains all questions submitted before the webinar.
From the ‘Vooraf ingediend’ panel, you can:
Hide a question so it is no longer visible for you
Repost the question to the main Q&A Webinar panel
When reposting a question, you can choose whether it appears as coming from the original kijker or from you, and you can edit the question before publishing it. If you delete a pre-submitted question from the main Q&A, it will automatically move back to the 'Vooraf ingediend' panel.
Vooraf ingediend questions can also be reviewed outside of a live session. From the uitzendingsoverzicht on your webinar dashboard, click 'Options' next to the relevant uitzending and select 'Questions to presentator' to see all pre-submitted questions for that specific uitzending. This same overview is also accessible from the Q&A page in your webinar settings.
Moderating the pre-submitted questions before the webinar
If your webinar receives a large amount of subscribers you might also have a large amount of pre-submitted questions, including irrelevant ones and duplicates. That’s why you can hide questions from the list before your webinar starts.
Hidden questions don’t show up in the ‘Vooraf ingediend’ panel during your webinar so you have a better overview of the questions you do want to answer. Volg deze stappen:
Ga naar your webinar.
Klik op ‘Webinar bewerken’.
In the sidebar’s ‘Webinar’ section, click ‘Q&A’.
Klik op ‘Questions to presentator’.
Klik op ‘Vraag verbergen’ next to the question(s) you want to hide during the webinar.
When a question is hidden, the author’s name and question are crossed out. Questions can always be unhidden by clicking ‘Verbergen ongedaan maken’.
Turning a openbare chat message into a question
When using the ‘Beperkt’ or ‘Openbaar’ Q&A-moduss, leden van het webinarteam can forward messages from the public and privéchats as a Q&A question. This is ideal for questions that your team believes would be good to answer with as much attention as possible.
Volg deze stappen to transfer a message from the openbare chat to a question:
Op de webinarpagina, open the ‘Openbare chat’ tab.
Hover the mouse over the message you want to forward as a question.
Klik op het icon depicting a speech bubble with a question mark.
The sidebar will automatically switch to the Q&A tab.
Optionally tick the box next to ‘Plaatsen als jezelf’ to anonymize the question. If you do this, the question will show as submitted by the teamlid. Otherwise, the question will display the kijker’s name.
If you want to edit the question, simply edit the text in the text box.
Once the question is ready to be submitted, press ‘Enter’ on the keyboard or the arrow icon to submit the question.
De vraag is nu ingediend!
Turning a privéchat message into a question
When using the ‘Beperkt’ or ‘Openbaar’ Q&A-moduss, leden van het webinarteam can forward messages from the public and privéchats as a Q&A question. This is ideal for questions that your team believes would be good to answer with as much attention as possible.
Volg deze stappen to transfer a message from the privéchat to a question:
Op de webinarpagina, open the ‘Privéchat’ tab.
Open the privéchat you want to forward a message from.
Hover the mouse over the message you want to forward as a question.
Klik op het icon depicting a speech bubble with a question mark.
The sidebar will automatically switch to the Q&A tab.
Optionally tick the box next to ‘Plaatsen als jezelf’ to anonymize the question. If you do this, the question will show as submitted by the teamlid. Otherwise, the question will display the kijker’s name. This is highly recommended for questions from privéchats!
If you want to edit the question, simply edit the text in the text box.
Once the question is ready to be submitted, press ‘Enter’ on the keyboard or the arrow icon to submit the question.
De vraag is nu ingediend!
Vragen beantwoorden
Questions submitted through the Q&A feature can be answered in two ways:
Live antwoord
Answering the question live prompts a pop-up above the video for all kijkers. You can then address the question in speech during the live uitzending. This is ideal for the most important questions!
Tekstantwoord
Tekstantwoords allow you to answer the question through text. The answer will appear below the question in the Q&A tab, visible to every webinar kijker.
Een vraag met een live antwoord beantwoorden
Volg deze stappen to respond to a question with a live answer:
Op de webinarpagina, open the ‘Q&A’ tab.
Zoek de vraag you want to give a live answer to and click ‘Live antwoord starten’.
The question will now appear as a pop-up for all kijkers and you’re ready to give your live answer.
Stopping a live answer
Once you’re done answering the question, it’s time to stop the live answer. Volg deze stappen:
Op de webinarpagina, find the live answer pop-up on top of the video.
Klik op ‘Live antwoord stoppen’.
Resetting a live answer
A question can only be live answered once, but the live answer can be reset if you made a mistake or want to add anything to your earlier answer. Volg deze stappen to reset a live answer:
Op de webinarpagina, navigate to the ‘Q&A’ tab.
Zoek de vraag you want to reset the live answer for.
Klik op the three dots next to the question.
Klik op ‘Live antwoord resetten’.
You’ll be able to start a new live answer after resetting it.
Een vraag met een tekstantwoord beantwoorden
Volg deze stappen to respond to a question with a text answer:
Op de webinarpagina, open the ‘Q&A’ tab.
Zoek de vraag you want to answer in text.
Typ je antwoord in the text box below the question.
Druk op ‘Enter’ on the keyboard, the arrow icon or ‘Antwoorden met tekst’ to submit your answer.
The answer will show up below the question in the Q&A tab for all kijkers.
Een tekstantwoord verwijderen
Tekstantwoords can always be deleted so that you can redo them in case you’ve made a mistake. Volg deze stappen to delete a text answer:
Op de webinarpagina, navigate to the ‘Q&A’ tab.
Zoek de vraag you want to reset the live answer for.
Klik op the three dots next to the question.
Klik op ‘Antwoord verwijderen’.
Klik op ‘Antwoord verwijderen’ again in the confirmation pop-up.
The answer is now deleted and no longer visible for any kijker. You can also provide a new answer to the question.
Vertaling van Q&A-vragen
The Q&A translation feature makes your webinars more accessible for an international audience. With the localization add-on or the Enterprise plan it's possible to automatically translate Q&A questions during the webinar. Questions asked in different languages are automatically translated into the webinar language.
Viewers can choose to display either the original question.
Or the translated version of the question.
If you want to enable the Q&A translation, follow the steps below:
Ga naar 'Account' in your dashboard.
Selecteer 'Localization'.
Klik op the tab 'Settings' and enable Q&A Translation.
Vragen filteren
The list of questions automatically shows all questions asked by anyone, ordered by time, but you can choose to filter them based on your preference.
You can choose to filter based on whether they have gotten an answer:
Vragen zonder antwoord: This filter shows all questions which haven't gotten text or live answers.
Vragen zonder tekstantwoord: This filter shows all questions which haven't gotten text answers.
Vragen zonder live antwoord: This filter shows all questions which haven't gotten live answers.
Or based on who asked the question:
Gevraagd door iedereen: This filter shows questions asked by both kijkers and teamleden.
Asked by kijker: This filter shows questions asked by kijkers.
Asked by teamlid: This filter shows questions asked by teamleden.
Or by time passed or amount of upvotes:
Sorteren op tijd: This filter orders the questions based on a chronological order.
Sorteren op upvotes: This filter orders questions based on the amount of upvotes received.
Upvotes voor vragen
When there are tons of questions still unanswered, it may be difficult to identify which are the most important to answer. That’s why we’ve added an upvote system to the Q&A tab, where kijkers can vote for which questions they want to see answered the most. The number of upvotes is visible to everyone, but nobody can see which specific kijkers voted for which questions.
This is where you can see the number of upvotes for a question as a lid van het webinarteam:
Vragen verwijderen
Sometimes, you may want to delete a question you’ve received when you aren’t planning to answer it, or if it’s a duplicate question. That’s why you can delete questions from the Q&A tab.
To delete a question, follow these steps:
Op de webinarpagina, navigate to the ‘Q&A’ tab.
Zoek de vraag you want to reset the live answer for.
Klik op the three dots next to the question.
Klik op ‘Vraag verwijderen’.
Klik op ‘Vraag verwijderen’ again in the confirmation pop-up.
De vraag is nu verwijderd.
Tips en trucs
Having a teamlid select which questions to answer
You might receive dozens of questions during a crowded webinar, including duplicate questions and questions that were already answered. In this case, it can be wise to assign a teamlid to select questions to address.
To do so, set the Q&A-modus to ‘Beperkt’. This makes it so that only leden van het webinarteam can submit questions. Your kijkers can then ask questions in the public and/or privéchats, where the teamlid can select which questions to forward to the Q&A function.
Read more about that in this section of the article.
Only accepting questions during specific parts of a webinar
Sometimes, you may want to limit your Q&A to a specific part of the webinar. For example, you could dedicate a part to explaining a certain subject, then open the Q&A feature for a limited time before moving on to the next subject.
The best way to do this is by keeping the Q&A function on ‘Uitgeschakeld’ until you want to start accepting questions, which is when you change it to ‘Openbaar’. This can all be done from the webinar page, so it’s easy to do during the live uitzending!
Read this section of the article to find out how to change the Q&A-modus during the webinar.