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Verify your own email
Verify your own email

Send emails from your own email address. We explain how to do this in this guide.

Dina avatar
Written by Dina
Updated over a week ago

Yahoo and Gmail are due to make some changes to their service as of February 2024, which will block emails for their respective users when the emails are not verified sufficiently, if you send more than 5.000 emails per day from your domain (at the time of writing).

These changes will require so-called DMARC to be enabled on the sending domain, which is an extra security feature. While DMARC is usually enabled by default by your provider, we advise to make sure ahead of time.

To check if DMARC is enabled for your domain, please visit mxtoolbox.com.
Read more about enabling DMARC for your domain, or get in touch with your hosting provider to make sure this is set correctly.

Emails that are sent from WebinarGeek will have a standard WebinarGeek-branded ‘from’ email. Obviously, most companies would like to use their own branded email using their own domain name. In this article, we’ll explain how to configure this.

This is only available when you have a Premium or Enterprise subscription.

Add email address

The first step is adding your domain-relevant email address. To do this, follow the steps:

  1. Click on 'Account' in the top right corner.

  2. Next, click on 'My account' in the dropdown menu.

  3. Navigate to 'Email sender' on the left-hand side under the 'Advanced' tab.

Under 'Add sender' you have the option to personalize your ‘from’ email.

Please note! This is only possible for a domain-relevant email related to your personal domain name, because you have to verify domain ownership in the next step.

Adding an email address to use as sender

When adding an email with a domain name that’s unknown within WebinarGeek (email info@webinargeek.com will result in domain name webinargeek.com), the domain will be added in the overview of 'Domains' with the status 'Unverified'

Feel free to add multiple email addresses for the same domain name; you only need to verify a domain once.

Verify domain name

To be able to deliver emails from your own email domain, you should verify the ownership of this domain. This is needed to make sure your email won’t be marked as 'spam' for the recipients of your emails. You can find more tips for optimal email delivery here.

To ensure verification, you need to place a bit of information in the 'DNS zone' of the domain name. Normally you’d be able to do this at or via the (hosting) company the domain name is registered at.

The DNS instructions can be found by clicking the domain name at 'Domains' and choose 'DKIM Records' and/or 'SPF Records':

Instructions in the account for verifying the domain name

If you want to add WebinarGeek to your SPF record, you can use the following SPF record value: "v=spf1 include:_spf.eu.sparkpostmail.com". However, adding the SPF record is not necessary to verify your email address.

In your account you’ll be able to see whether to add one or two records, which would be the DKIM- and/or the SPF-record.

Both records indicate what the name of the DNS record should be, what type it is ('TXT') and what the values should be ('content').

Add these records individually with your provider, or deliver the information to the person that can help you make these changes.

Please note! The method of adding these records can differ for each individual provider. You can contact your provider if (after correctly filling in your details) the verification didn’t succeed. It can take anywhere between 10 minutes and 24 hours before the verification process is complete.

Awaiting verification

When the DNS zone records got added successfully, it can take a while before WebinarGeek is able to detect the changes. The main reason for this is the cache memory for DNS information, which only gets renewed periodically.

You can try refreshing the page every now and then to check up on the latest status, or click on the button 'Verify domain name' to retrieve the current status.

Again, it can take anywhere between 10 minutes and 24 hours before the verification process is complete.

Also make sure the DKIM- and the SPF-record are verified successfully, which can be done by clicking on your domain name under 'Domains':

A verified domain name as shown in the WebinarGeek account

Using domain-relevant emails

When your domain name is verified, you can use domain relevant emails as the sender for your WebinarGeek emails.

When creating or editing your webinar you can set the sender for each individual email under 'Emails':

Setting the 'Sender email' for emails

Troubleshooting

The DNS instructions are not visible or you see 'Retrieval failed'.

Remove the email address and add it again to refresh the instructions. To do so, hover over the email address with the cursor and click the bin icon, then follow the instructions under 'Add email address' again.

The verification process is taking longer than 24 hours.

Make sure the correct 'VALUE' has been entered in the DNS zone. If verification takes too long, new values will be provided. This can sometimes be the reason your domain name has not been verified yet. Otherwise, you can contact your provider to see what went wrong.

Keywords: check, double-check

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