Double opt-in/Require email verification
It's possible to set up a double opt-in for your webinar registration. This means that the subscribers of your webinar need to verify their email addresses before they are registered for the webinar.
To do this, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Settings'.
Scroll down to 'Require email verification'.
Toggle the setting on or off.
Use the switch to determine whether or not you want to activate email verification for your webinar. This option is disabled by default upon creation of a webinar.
When the option is activated, a verification email will automatically be sent to verify the email address of the subscriber. You can edit this email in your email settings.
After subscribing to the webinar, the subscriber is lead to an email verification prompt page. If email verification is enabled, you can also configure a custom, external page for this. To do this, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Confirmation page'.
Set up the URL under 'Custom email verification required URL'.
You can set up an external prompt page for embed forms when editing your webinar under 'Registration' > 'Embed'.
If you want to personalize your external page, you can add URL parameters to your custom redirect URL. You can follow the steps in this article to do so.
After verification has taken place, the confirmation email is sent and the rest of the registration flow will take place, such as the confirmation page, integration triggers being triggered, etc.
Important to know:
For a webinar series, you only need to click on one link to verify your email for the entire series.
The 'New Registration' trigger is triggered only after the email verification, not before the verification.
Subscribers through Zapier or HubSpot will receive the verification email first if email verification is required.
Email verification does not work retroactively.
When you disable "email verification" after receiving registrations, existing registrations will still require email verification.
The verification email is automatically created once the setting is enabled and is automatically deactivated once the setting is disabled.
With email verification turned on, subscribers will always end up on the confirmation page of your webinar. If you have set up your own URL they will not be redirected to it.
When importing a CSV file or adding a manual registration, you have the option to automatically mark the registrations as 'verified' if email verification is required.
Should someone sign up for a second time, they will not be given the option to resend the confirmation email. This will be the verification email if their email is not already verified.
Subscribers that have not yet been verified do not count as registrations in the statistics. However, you will be able to find them in the statistics under 'Registrations' alongside a note.
If configured, the external email verification prompt page will also be shown if it is a paid webinar or if the webinar starts within 1.5 hours.
Restrict registration by email domain
You can decide to only allow registration by participants with a specific email domain.
To do this, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Settings'.
Scroll down to 'Restrict subscribers based on email domains'.
Toggle the switch on or off.
Enter an email domain (eg: webinargeek.com). Only registrations with an @webinargeek.com address can register for the webinar. If you want to allow more than one, separate them with a space.
To protect your webinar further, the unique viewing link is no longer shown immediately after registration. Subscribers will only receive the unique viewing link through the confirmation email, or manually through the presenter.
We recommend using the ‘Send viewing link only per email’ option when making use of this restriction.
Send viewing link only per email
The link to watch the webinar is only sent by email and not visible on the confirmation page. This requires registrants to submit a valid email address.
To configure this setting, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Settings'.
Scroll down to 'Send viewing link only per email'.
Toggle the setting on or off.
The viewing link won’t be visible on the confirmation page after registering and the registrant won’t be redirected to the viewing page when the webinar has (almost) begun.
Please note! This also means that the unique viewer link will not be included in the 'Add to calendar' option.
This means that participants will have to register with a valid email address in order to watch the webinar.
Please note! If you disable the confirmation email, no email will be sent. You’ll have to manually share the unique viewing link with the registrants in that case.
Enable IP restrictions
Once you have configured IP addresses in your account, it’s possible to 'Enable IP restrictions'.
To configure this setting, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Settings'.
Scroll down to 'Enable IP filtering'.
Toggle the setting on or off.
If the option is activated, only visitors from your list of IP addresses can register for and watch your webinar.
Please note! The IP restrictions feature isn't available in every package. Please check out the pricing page for more details.
Setting a password for your webinar
It’s possible to set a password for your webinars.
To configure this setting, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Registration' > 'Settings'.
Scroll down to 'Require a password before viewing'.
Toggle the setting on or off.
When you choose to use a password for your webinar, your viewer is prompted to fill in the password to watch the webinar. They can't watch the webinar without filling in the password.
Keep in mind that the password is case sensitive!
You have the possibility to attach your password to the e-mails you send to your viewers.
When you share the link to view without registration it’s not possible to use the password option.
Block registrations
You can also block specific registrations completely. To do so, follow the steps:
Click on 'Account' in the top right corner.
Next, click on 'My account' in the dropdown menu.
Navigate to 'Blocklist' on the left-hand side under the 'Webinars' tab.
Here you can add email addresses and domains you want to prevent from registering to your webinars. When they do try to register, they will receive the error message “Email is not on the list of invited addresses”. You can read more about the blocklist here.
Manually approve subscribers
Follow the steps below to manually approve subscribers before they can access the webinar.
Every new registrant will get an email, but will not yet have access to the webinar
Unsubscribe the registrants that shouldn't have access to the webinar
Send a reminder email to the remaining subscribers containing the watch link