All messages that are sent in the chat during your webinar will be saved. These can be retrieved from the statistics of the webinar using the tab 'Messages'.

The 'Statistics' can be found in your webinar dashboard.

Click on your webinar > 'Statistics' > 'Messages'.

At the top you’ll see a graph that shows the chat activity during the webinar from minute to minute. This allows you to see when the chat was most active during the presentation.

You can select the preferred broadcast below the graph and you’ll find a table with more chat statistics.

Scroll down even further and you’ll find all conversations. You can read back all the chat messages here.

It’s possible to export the chat messages in a .CSV file. Click on your webinar > 'Statistics' > 'Chat' > 'Export to CSV'.

This helps you follow up with questions when they haven’t been answered yet, or use the conversations to create a 'questions and answers' list and send this to your webinar participants. You can also import the conversations into your CRM system this way so you can add data to a contact.

On demand/replay questions

The questions that are asked during an on demand webinar or replay can also be found in the 'Statistics'. These questions will be emailed to the email address you set up earlier automatically.

Keywords: chats, show, showing, recap