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Manage paid participants

Read everything about how you can manage paying attandees here. Do you want to issue a refund or withdraw someone's viewing rights?

Dina avatar
Written by Dina
Updated over 2 weeks ago

It could happen you’d like to refund a payment or don’t want to allow a participant to view the webinar.

Refund payment

To refund a payment, go to your Mollie or Stripe account. Check out how to do this here for Mollie and here for Stripe. After the refund has been processed in Mollie or Stripe, the registration in your WebinarGeek account will display the status "not paid".

Please note! The participant can still view the webinar. See below on how to make sure the participant cannot view the webinar anymore.

Revoke permission

You can ensure the participant can’t watch the webinar anymore by following these steps:

  1. Find your webinar in your webinar overview and click its title

  2. Click 'Statistics'

  3. Go to 'Payments'

  4. Click the button with three dots by the participant in question

  5. Click 'Make unable to watch'

An image of the 'Make unable to watch' option in the webinar statistics of a paid webinar

Do you want more information about the paying attendees? This can be found in the statistics. You can read more about that in this article.

Keywords: cancel, reject, handle, money

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