It could happen you’d like to refund a payment or don’t want to allow a participant to view the webinar.
Refund payment
To refund a payment, go to your Mollie or Stripe account. Check out how to do this here for Mollie and here for Stripe. After the refund has been processed in Mollie or Stripe, the registration in your WebinarGeek account will display the status "not paid".
Please note! The participant can still view the webinar. See below on how to make sure the participant cannot view the webinar anymore.
Revoke permission
You can also ensure the participant can’t watch the webinar anymore.
Click on your webinar and go to 'Statistics' > 'Payments', next click on ‘Options’ for the right participant and choose ‘Revoke viewing permission’.
Do you want more information about the paying attendees? This can be found in the statistics. You can read more about that in this article.
Keywords: cancel, reject, handle, money