The Öffentlichen und Privaten Chats can get quite crowded during Webinare, making you run the risk of missing out on good Fragen from your audience. WebinarGeek’s Q&A feature rectifies this problem by dedicating a Seitenleiste tab solely to Fragen and answers. The functionality can be configured to accept Fragen from different types of participants, giving you the option to only have Mitglieder des Webinar-Teams define Fragen or let Zuschauer ask Fragen as well.
This article is about the Q&A feature during Live-Webinare. Automated and On demand-Webinare also support the Q&A feature, but work a little differently due to the lack of live Ausstrahlunging. Please check out our article about simulated Q&A for information on use with automated and On demand-Webinare.
What is a Q&A session?
Q&A stands for ‘Question and Answer’, meaning that a Q&A session is all about allowing your audience to pose Fragen which you can then answer in a structured manner. While this is also possible through use of the Öffentlichen und Privaten Chats, the Q&A feature offers a more streamlined approach that is especially useful for crowded Webinare.
Another boon of the Q&A functionality is that your audience can choose which Fragen they want answered through the use of ‘Upvotes’. Each Zuschauer can Upvote the Frage(s) they’re curious about.
The following are some things you can configure to personalize your approach to Fragen:
Which Teilnehmer can submit Fragen.
The Q&A feature can be customized to allow Fragen from only Mitglieder des Webinar-Teams, or Mitglieder des Webinar-Teams and Zuschauer alike.
Which Fragen are answered and when.
As an example, if you configure the Q&A feature to only accept Fragen submitted by Mitglieder des Webinar-Teams, your moderators can select Fragen from the Öffentlichen und Privaten Chats to forward to the Referent, allowing them to filter Fragen that have already been answered and deciding the best time.
How you answer Fragen.
Submitted Fragen can be answered either through text or through a Live-Antwort, spoken directly during the Webinar.
Q&A modes for Live-Webinare
Live Webinare offer three modes of Q&A, which can be configured prior to the Webinar and swapped between on the go during the live Ausstrahlung. They are:
Deaktiviert
The ‘Deaktiviert’ option makes it so that Zuschauer cannot see the Q&A tab. Presenters and Mitglieder des Webinar-Teams can see the tab, but it’s inactive until someone enables it.
Eingeschränkt
The ‘Eingeschränkt’ option makes it so that Zuschauer can see the Q&A tab, but cannot submit Fragen. Only Moderatoren and Mitglieder des Webinar-Teams can initiate or repost Fragen. This setting can be configured to send a copy of each Frage to your email address. If you do so, the configuration will be kept even if you swap between modes during the Live-Webinar. Read more about that in this section.
Öffentlich
The ‘Öffentlich’ option makes it so that everyone is able to see the Q&A tab and submit Fragen, Zuschauer included.
Tipp! Check out the ‘Tips tricks’ section of this article to find good ways to use the different modes!
Konfiguration vor dem Webinar
First of all, you’ll want to configure the type of Q&A you want to use during the Webinar prior to the live Ausstrahlung. This is done in the Webinar wizard. Don’t worry, you’ll still be able to change the mode during the live Ausstrahlung. Führe diese Schritte aus:
Öffne dein Webinar.
Click on 'Edit Webinar'.
Navigate to the 'Webinar' section.
Choose 'Q&A' or the ‘?’ icon within the 'Webinar' section.
Choose the Q&A type you want to use.
You can read more about Q&A configuration prior to the Webinar here. This article also addresses Q&A configuration for automated and On demand-Webinare.
Fragen während Live-Webinaren an eine E-Mail-Adresse weiterleiten
During Live-Webinare, the Q&A function also offers you the option to forward all received Fragen to your email. Enabling this allows you to easily keep track of which Fragen were asked during the Webinar without needing to review the Webinar-Statistiken. Please read this article to find out how to configure this.
Tipp! This setting is saved even when you select a different Q&A mode, which means that you can swap between modes during the Automatisiertes Webinar and still keep the configuration.
Changing the Q&A mode during the Webinar
The Q&A mode can be changed at any time during the Live-Webinar, allowing you to swap between modes on the fly. This is perfect for times when you, for example, want to limit Q&A sessions to certain parts of the Webinar.
Follow these steps to change the Q&A mode during a Live-Webinar:
On the Webinar page, click the Q&A tab.
Click the icon that says 'Öffentlich'.
Select the Q&A mode you want to use.
How to see which Q&A mode is currently active?
You can always review which Q&A mode you’re currently using in the Q&A tab.
Fragen empfangen und einreichen
The Q&A mode dictates who can submit Fragen for the Webinar.
When using the ‘Eingeschränkt’ Q&A mode, only Mitglieder des Webinar-Teams with the proper permissions will be able to submit Fragen for Q&A. This also means they can forward Fragen in the Öffentlichen und Privaten Chat from the audience to the Q&A function. Both co-Moderatoren and moderators have these permissions by default.
When using the ‘Öffentlich’ Q&A mode, anyone can submit Fragen, including the Zuschauer of their own accord. This often means more Fragen, so it could be too much when it comes to particularly crowded sessions.
Whenever there is an unanswered Frage, an ‘unread’ indicator will show up on the Q&A tab.
Vom Webinar-Team eingereichte Fragen
When using the ‘Eingeschränkt’ Q&A mode, only Mitglieder des Webinar-Teams with the proper permissions are able to submit Fragen for Q&A. Both co-Moderatoren and moderators have these permissions by default. Oftentimes, these will be Fragen they forward from the audience’s messages in the Öffentlichen und Privaten Chats, but they can also ask Fragen of their own.
Vom Webinar-Team eingereichte Fragen show up with the ‘Team’ label next to their name.
Als Webinar-Teammitglied eine Frage einreichen
Webinar Teammitglieder can submit a Frage by following these steps:
On the Webinar page, click the ‘Q&A’ tab.
Gib eine Frage in das Textfeld ein.
Drücke zum Einreichen der Frage die Eingabetaste oder das Pfeilsymbol.
Von Zuschauern eingereichte Fragen
When using the ‘Öffentlich’ Q&A mode, every participant is able to submit Fragen for Q&A. This often means more Fragen, so it could be too much when it comes to particularly crowded sessions.
Check out our ‘Viewing experience’ article for more information on this from an Teilnehmer's point of view!
Vor dem Webinar eingereichte Fragen
If you add a field to your Registrierungsseite that allows Zuschauer to pre-submit Fragen, those Fragen will appear in the Q&A tab during the session.
Within the Q&A tab, you will see two panels. One of them is called 'Vorab eingereicht', which contains all Fragen submitted before the Webinar.
From the ‘Vorab eingereicht’ panel, you can:
Hide a Frage so it is no longer visible for you
Repost the Frage to the main Q&A Webinar panel
When reposting a Frage, you can choose whether it appears as coming from the original Zuschauer or from you, and you can edit the Frage before publishing it. If you delete a vorab eingereicht Frage from the main Q&A, it will automatically move back to the 'Vorab eingereicht' panel.
Vorab eingereicht Fragen can also be reviewed outside of a live session. From the Ausstrahlung listing on your Webinar-Dashboard, click 'Options' next to the relevant Ausstrahlung and select 'Questions to Moderator' to see all vorab eingereicht Fragen for that specific Ausstrahlung. This same overview is also accessible from the Q&A page in your Webinar settings.
Vorab eingereichte Fragen vor dem Webinar moderieren
If your Webinar receives a large amount of subscribers you might also have a large amount of vorab eingereicht Fragen, including irrelevant ones and duplicates. That’s why you can hide Fragen from the list before your Webinar starts.
Hidden Fragen don’t show up in the ‘Vorab eingereicht’ panel during your Webinar so you have a better overview of the Fragen you do want to answer. Führe diese Schritte aus:
Öffne dein Webinar.
Klicke auf „Webinar bearbeiten“.
In the Seitenleiste’s ‘Webinar’ section, click ‘Q&A’.
Click ‘Questions to Moderator’.
Click ‘Hide Frage’ next to the Frage(s) you want to hide during the Webinar.
When a Frage is hidden, the author’s name and Frage are crossed out. Questions can always be unhidden by clicking ‘Undo hiding’.
Eine Nachricht aus dem Öffentlichen Chat in eine Frage umwandeln
When using the ‘Eingeschränkt’ or ‘Öffentlich’ Q&A modes, Mitglieder des Webinar-Teams can forward messages from the Öffentlichen und Privaten Chats as a Q&A Frage. This is ideal for Fragen that your team believes would be good to answer with as much attention as possible.
So leitest du eine Nachricht aus dem Öffentlichen Chat als Frage weiter:
On the Webinar page, open the ‘Öffentlicher Chat’ tab.
Bewege den Mauszeiger über die Nachricht, die du als Frage weiterleiten möchtest.
Klicke auf das Symbol mit einer Sprechblase und einem Fragezeichen.
The Seitenleiste will automatically switch to the Q&A tab.
Optionally tick the box next to ‘Post as yourself’ to anonymize the Frage. If you do this, the Frage will show as submitted by the team member. Otherwise, the Frage will display the Zuschauer’s name.
Um die Frage zu bearbeiten, ändere einfach den Text im Textfeld.
Once the Frage is ready to be submitted, press ‘Enter’ on the keyboard or the arrow icon to submit the Frage.
Die Frage wurde jetzt eingereicht!
Eine Nachricht aus dem Privaten Chat in eine Frage umwandeln
When using the ‘Eingeschränkt’ or ‘Öffentlich’ Q&A modes, Mitglieder des Webinar-Teams can forward messages from the Öffentlichen und Privaten Chats as a Q&A Frage. This is ideal for Fragen that your team believes would be good to answer with as much attention as possible.
So leitest du eine Nachricht aus dem Privaten Chat als Frage weiter:
On the Webinar page, open the ‘Privater Chat’ tab.
Open the private chat you want to forward a message from.
Bewege den Mauszeiger über die Nachricht, die du als Frage weiterleiten möchtest.
Klicke auf das Symbol mit einer Sprechblase und einem Fragezeichen.
The Seitenleiste will automatically switch to the Q&A tab.
Optionally tick the box next to ‘Post as yourself’ to anonymize the Frage. If you do this, the Frage will show as submitted by the team member. Otherwise, the Frage will display the Zuschauer’s name. This is highly recommended for Fragen from private chats!
Um die Frage zu bearbeiten, ändere einfach den Text im Textfeld.
Once the Frage is ready to be submitted, press ‘Enter’ on the keyboard or the arrow icon to submit the Frage.
Die Frage wurde jetzt eingereicht!
Fragen beantworten
Questions submitted through the Q&A feature can be answered in two ways:
Live-Antwort
Answering the Frage live prompts a pop-up above the video for all Teilnehmer. You can then address the Frage in speech during the live Ausstrahlung. This is ideal for the most important Fragen!
Textantwort
Textantworts allow you to answer the Frage through text. The answer will appear below the Frage in the Q&A tab, visible to every Webinar Teilnehmer.
Eine Frage mit einer Live-Antwort beantworten
So beantwortest du eine Frage mit einer Live-Antwort:
On the Webinar page, open the ‘Q&A’ tab.
Find the Frage you want to give a Live-Antwort to and click ‘Start Live-Antwort’.
The Frage will now appear as a pop-up for all Zuschauer and you’re ready to give your Live-Antwort.
Eine Live-Antwort beenden
Once you’re done answering the Frage, it’s time to stop the Live-Antwort. Führe diese Schritte aus:
On the Webinar page, find the Live-Antwort pop-up on top of the video.
Klicke auf „Live-Antwort beenden“.
Eine Live-Antwort zurücksetzen
A Frage can only be Live-Antworted once, but the Live-Antwort can be reset if you made a mistake or want to add anything to your earlier answer. So setzt du eine Live-Antwort zurück:
On the Webinar page, navigate to the ‘Q&A’ tab.
Suche die Frage, deren Live-Antwort du zurücksetzen möchtest.
Klicke auf die drei Punkte neben der Frage.
Klicke auf „Live-Antwort zurücksetzen“.
Nach dem Zurücksetzen kannst du eine neue Live-Antwort starten.
Eine Frage mit einer Textantwort beantworten
So beantwortest du eine Frage mit einer Textantwort:
On the Webinar page, open the ‘Q&A’ tab.
Suche die Frage, die du schriftlich beantworten möchtest.
Type your answer in the text box below the Frage.
Press ‘Enter’ on the keyboard, the arrow icon or ‘Answer with text’ to submit your answer.
The answer will show up below the Frage in the Q&A tab for all Teilnehmer.
Eine Textantwort löschen
Textantworts can always be deleted so that you can redo them in case you’ve made a mistake. So löschst du eine Textantwort:
On the Webinar page, navigate to the ‘Q&A’ tab.
Suche die Frage, deren Live-Antwort du zurücksetzen möchtest.
Klicke auf die drei Punkte neben der Frage.
Klicke auf „Antwort löschen“.
Click ‘Delete answer’ again in the confirmation pop-up.
The answer is now deleted and no longer visible for any Teilnehmer. You can also provide a new answer to the Frage.
Translation of Q&A Questions
The Q&A translation feature makes your Webinare more accessible for an international audience. With the localization add-on or the Enterprise plan it's possible to automatically translate Q&A Fragen during the Webinar. Questions asked in different languages are automatically translated into the Webinar language.
Viewers can choose to display either the original Frage.
Or the translated version of the Frage.
If you want to enable the Q&A translation, follow the steps below:
Go to 'Account' in your dashboard.
Select 'Localization'.
Click on the tab 'Settings' and enable Q&A Translation.
Fragen filtern
The list of Fragen automatically shows all Fragen asked by anyone, ordered by time, but you can choose to filter them based on your preference.
You can choose to filter based on whether they have gotten an answer:
Fragen ohne Antwort: This filter shows all Fragen which haven't gotten text or Live-Antworts.
Fragen ohne Textantwort: This filter shows all Fragen which haven't gotten Textantworts.
Fragen ohne Live-Antwort: This filter shows all Fragen which haven't gotten Live-Antworts.
Or based on who asked the Frage:
Von allen gestellt: This filter shows Fragen asked by both Zuschauer and Teammitglieder.
Von Zuschauern gestellt: This filter shows Fragen asked by Zuschauer.
Von Teammitgliedern gestellt: This filter shows Fragen asked by Teammitglieder.
Or by time passed or amount of Upvotes:
Nach Zeit sortieren: This filter orders the Fragen based on a chronological order.
Nach Upvotes sortieren: This filter orders Fragen based on the amount of Upvotes received.
Upvotes für Fragen
When there are tons of Fragen still unanswered, it may be difficult to identify which are the most important to answer. That’s why we’ve added an Upvote system to the Q&A tab, where Teilnehmer can vote for which Fragen they want to see answered the most. The number of Upvotes is visible to everyone, but nobody can see which specific Teilnehmer voted for which Fragen.
This is where you can see the number of Upvotes for a Frage as a Mitglied des Webinar-Teams:
Fragen löschen
Sometimes, you may want to delete a Frage you’ve received when you aren’t planning to answer it, or if it’s a duplicate Frage. That’s why you can delete Fragen from the Q&A tab.
To delete a Frage, follow these steps:
On the Webinar page, navigate to the ‘Q&A’ tab.
Suche die Frage, deren Live-Antwort du zurücksetzen möchtest.
Klicke auf die drei Punkte neben der Frage.
Klicke auf „Frage löschen“.
Click ‘Delete Frage’ again in the confirmation pop-up.
Die Frage wurde jetzt gelöscht.
Tips & tricks
Ein Teammitglied Fragen zur Beantwortung auswählen lassen
You might receive dozens of Fragen during a crowded Webinar, including duplicate Fragen and Fragen that were already answered. In this case, it can be wise to assign a team member to select Fragen to address.
To do so, set the Q&A mode to ‘Eingeschränkt’. This makes it so that only Mitglieder des Webinar-Teams can submit Fragen. Your Teilnehmer can then ask Fragen in the Öffentlichen und/oder Privaten Chats, where the team member can select which Fragen to forward to the Q&A function.
Read more about that in this section of the article.
Fragen nur in bestimmten Teilen eines Webinars annehmen
Sometimes, you may want to limit your Q&A to a specific part of the Webinar. For example, you could dedicate a part to explaining a certain subject, then open the Q&A feature for a limited time before moving on to the next subject.
The best way to do this is by keeping the Q&A function on ‘Deaktiviert’ until you want to start accepting Fragen, which is when you change it to ‘Öffentlich’. This can all be done from the Webinar page, so it’s easy to do during the live Ausstrahlung!
Read this section of the article to find out how to change the Q&A mode during the Webinar.