The subdomain is the part of your webinar page URLs that comes before “webinargeek.com”. For example, if your webinar channel URL is my.webinars.fishpedia.com your subdomain would be fishpedia. This subdomain is determined when you create your WebinarGeek account.
The regular domain is the main part of your webinar page URL. It’s the website name that appears after “https://” and identifies where your page is hosted. For example, in the URL https://fishpedia.webinargeek.com, the domain is webinargeek.com. It shows that the page you’re visiting is hosted by WebinarGeek.
By default, all WebinarGeek accounts use a subdomain and the webinargeek.com domain for their webinar page URLs. If you have an Enterprise account, you can request a custom domain, which means you don’t have to show “webinargeek” in your webinar page URLs.
Changing your subdomain
Changes to your WebinarGeek subdomain can only be made by contacting us on the chat.
The following rules should be kept in mind when requesting a change to your subdomain:
The subdomain can only be changed once during the lifetime of an account. This is because it’s part of your brand and is used in webinar links, registration pages, and emails, so it’s meant to stay tied to one organization long-term. We allow a one-time change to support rebranding. It’s not meant to be used by a different business later.
Your new subdomain must be available.
Your new subdomain can’t be too generic.
Allowed:
fishpedia.webinargeek.comAllowed:
fishpedia-webinars.webinargeek.comNot allowed, too generic:
webinars.webinargeek.com
Changing the subdomain means all of your existing links will change, including those from old webinars. If you’ve got an active registration page or embed for a webinar that’s already collecting registrations, it might be best to wait until after that webinar ends. This also counts for channels.
Want to change your subdomain? Contact us on the chat by clicking here!
Changing to a custom domain
Custom domains are only available for Enterprise customers.
Changing to a custom domain means that all of your public-facing pages (registration pages, viewing pages, webinar channels, etc.) will no longer contain “webinargeek” in the URL. Instead, you choose the entire URL. For example, a company called Fishpedia might change their domain so that their public-facing pages use webinars.fishpedia.com as the URL.
The following rules should be kept in mind when requesting a custom domain:
The domain must be a subdomain of an existing domain related to the company.
Allowed:
webinars.fishpedia.comNot allowed because it’s only a domain:
fishpedia.comNot allowed because there are two subdomains:
my.webinars.fishpedia.com
The customer is responsible for keeping the domain active and linked to WebinarGeek. Any changes made to the configuration could make webinars inaccessible.
WebinarGeek has to approve the domain before it can be configured because configuration steps have to be taken by both the user and WebinarGeek.
This change only applies to public-facing pages that your viewers visit, such as the registration page or the viewing page. It doesn’t apply to pages where you or your teammates create or modify webinars or other settings in the account.
All of the existing links will change, including those from old webinars. If you’ve got an active registration page or embed for a webinar that’s already collecting registrations, it might be best to wait until after that webinar ends. This also counts for embeds and channels.
Due to custom domains requiring configuration on both ends (the user and WebinarGeek), the process can take up to two weeks depending on response time to our requests.
Do you have an Enterprise subscription and are you interested in using a custom domain? Contact us on the live chat or request it through your customer success manager.