Schedule an email
You have to schedule an email in order to send it. To do this, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Emails'.
Click on the email you'd like to schedule.
Set the moment at which you want the email to be sent under 'Schedule email'.
Click on Plan new email'.
The email will now be sent for every upcoming and past broadcast.
Please note! In case of live or automated emails, you can only send out a single email at a time for each broadcast. Create another email if you’d like to send another one. Follow-up and reminder emails for on demand webinars can be sent multiple times, but only once per subscriber.
Tip! Do you have an email schedule you always use in your webinars? Simply copy the email schedule when copying webinars to save time. Read more about it here.
After scheduling you’ll have an overview of the moments emails are planned in and for which broadcast the emails have already been sent.
Cancel a scheduled email
To cancel a scheduled email, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Emails'.
Click on the email you'd like to cancel.
Scroll down and click on 'Cancel planned emails'
Any emails that have not been sent yet are now cancelled. You also have the option to change the email planning and reschedule the email or send the email directly.
For a scheduled email, you are able to see the moment they are planned to be sent to people in the overview.
Scheduling on demand emails
Scheduling emails works differently for on demand webinars.
In the case of on demand follow-up emails you can pick between two methods of planning. If the email is meant for all subscribers, you schedule it for a specific moment after the participant subscribes; an hour after they registered, for example. If the email is meant for viewers of the webinar, you configure how much time there should be between them watching the webinar and receiving the email.
Does your on demand webinar have a start date? If it does, you can create reminder emails for on demand webinars. Reminder emails for on demand webinars can only be scheduled for the moment the webinar becomes available. The moment they are sent is set to the date/time that has been configured in the ‘Make webinar available later’ setting. Read more about that here.
Number of sent emails
After scheduling emails and the sending process has been completed, you will be able to see how many were successfully sent. To see this, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Emails'.
Click on the email that was sent.
To your left, you can see the amount of people who received the scheduled email and for which broadcast(s) this message was intended.
