The "Statistics" can be found in your webinar dashboard.

Click on your webinar > "Statistics" > "Registration".

Here, you can view the statistics about your registration page’s performance.

At the top, you’ll see a graph with the registration flow and the visitors of your registration page.

The total number of visitors and registrations with the conversion can be found below. If the conversion seems to be lacking, make sure to consider the need for some changes in your webinar funnel.

The visitor count of the registration page applies to all broadcasts and is updated at most twice a day. So it is not in real-time.

A visitor of your page is considered as the same person when that person is using the same browser and device. If the same person uses a different browser or device, that person is a new visitor to the system.

Report

Click on your webinar > "Statistics" > "Registration"> "Report".

The information below indicates how long people stay on the registration page and you will find a geographical map that shows where your registrations come from.

Also, you’ll be able to see how many of your registrations for this webinar watched another one of your webinars in the past and you will find an overview of the number of registrations via the custom registration links..

All the way to the bottom you’ll be able to see from which sources all those people arrived on your page. Very useful information for paid advertising, it helps you see if your ads are working as intended.

All registrations

Click on your webinar > "Statistics" > "Registration".

At the top, you’ll see a brief overview of who subscribed. Click on "Registrations" to go to all your registrations. When your webinar already finished, you’ll be able to see who watched it live.

You can sort your subscribers by "Name", "Email" or "Registration date" by clicking on those categories.

Click on "More details" for to see extensive statistics for each individual registration. For example, you’ll be able to see their registration date, watchtime, unique URL, and more. A viewer needs to watch at least 30 seconds to be eligible for registered watchtime.

Please note! On your registration page, you had the choice to add a standard or custom registration field. Did you choose a custom field? Then you can find this data via the following steps. Click on your webinar > ‘Statistics’ > ‘Registration’ > ‘Subscriber options’ > ‘Show details’.

Export registrations

Click on your webinar > "Statistics" > "Registrations" > "Subscriptions".

Next, click on "Export all registrations to .CSV" to export the data of all your registrations.

In the .CSV file you’re able to filter, here you’ll find some more information about how to filter data in Excel.

Resend confirmation email

It could happen a subscriber lost their (required) registration email. Make sure to calm them down, give them some extra love and send over the confirmation email again to the individual subscriber.

To do this, click on your webinar > "Statistics" > "Registration" >"Subscriptions".

Next, choose “More details” for that individual and at the bottom, click on "Subscriber options" > “Resend confirmation email”.

Preventing someone from registering with the wrong email

To reduce potential email typing errors and not receiving confirmation emails, you can add a verification step to the email field. Click here for an explanation of how to set up this registration field.

Unsubscribe registration

Click on your webinar > "Statistics" > "Registration" >"Subscriptions".

Next, choose “More details” for that individual and at the bottom, click on "Subscriber options" > “Unsubscribe registration”\

The unique watchlink for this subscriber will no longer work, and the person will no longer be able to watch the webinar. You’ll still be able to see their personal details, with the notification they decided to unsubscribe.

When someone unsubscribes, the number of subscribers is automatically reduced by 1. In this case, you will see the unsubscribers increase by 1. You can still find the details of the unsubscriber in the overview.


Anonymize registration

After the live webinar ended, you have the ability to anonymize your registrations.

To do this, click on your webinar > "Statistics" > "Registration" >"Subscriptions".

Next, choose “More details” for that individual and at the bottom, click on "Subscriber options" > "Anonymise registration".

A pop-up with some information will appear, click on “Ok” to anonymize the registration. Or, click on “Cancel” to go back.

Click here for more information about how to anonymize a broadcast.

Remove registration

Click on your webinar > "Statistics" > "Registration" >"Subscriptions".

Next, choose “More details” for that individual and at the bottom, click on "Subscriber options" > “Remove registration”.

The unique watch link for this subscriber will no longer work, and the person will no longer be able to watch the webinar.

When you remove a subscriber, one subscriber will be deducted from the total. The number of unsubscribers will remain the same with the removal of a subscriber. You can also no longer find the details of a removed subscriber in the statistics of your webinar.

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