To find the confirmation email, follow the steps:
Click on your webinar.
Click on 'Edit webinar'.
Navigate to 'Emails'.
Click on the confirmation email.
The confirmation email is always planned and will be sent directly after someone registers for your webinar.
The confirmation email contains the following information:
The webinar title.
The date and time of the webinar.
The option to add the webinar to a planner.
A button to view the webinar.
The option to unsubscribe from the webinar.
Please note! It is not possible to attach files to your emails. If you want to send your participants a handout, consider sharing a link to a cloud service, e.g. Google Drive, instead.
When someone registers for several webinars of your series at the same time, they'll receive one confirmation email with several viewing links.
If you’d like to send a confirmation email yourself, feel free to turn off the confirmation email. You can read a step-by-step guide on how to disable the confirmation email here.
Click here for more information about creating and editing your email.
The confirmation email can be resent to a individual subscriber via the statistics.
If certain registrants have not received the confirmation mail and it is not in their spam box, feel free to contact us via the chat. You can also find tips for optimal email delivery here.
Calendar invitation attachments
Confirmation emails include a calendar invitation (ICS) to prompt your subscribers to add your webinar to their agenda. On most mail clients, they’ll be able to directly add the webinar to their calendar from the email without the need to load any webpage in WebinarGeek.
The information in the invitation is not editable. WebinarGeek will use the duration you set for your webinar. You can change the title and description of the calendar invitation in the Metadata settings. In the description of the event the subscriber will also find their personal watch link.
Please note! The organizer for the calendar event is decided based on the ‘Sender name’ configured in the confirmation email. If you want to change the organizer for the calendar event, change the ‘Sender name’ in the webinar’s confirmation email.
There is one exception: if the recipient has the sender’s email address saved in their contacts, the details from the recipient’s contact list will override the organizer in their calendar event.
For example in Gmail it might look like this:
Calendar events are sent as invites, which means the event is automatically added to their calendar. In our experience, this encourages higher conversion rates.
Registrants can easily accept or decline the invite. Along with the invite, we send a piece of information asking agenda tools not to send an email about this. Unfortunately some tools ignore this and emails regarding acceptance or rejection of invites are still sent to the sender of the email. A workaround is to adjust the sender email or create an email filter/rule to automatically archive such emails from your inbox.
Please note! Email programs have limits on the number of invites they automatically process from a single email. The limit differs depending on the email/calendar program.
For Gmail, this limit is 6 invites. So, if someone signs up for a webinar series with more than 6 webinars, only 6 of these webinars will automatically appear in a subscriber's calendar. However, all .ICS files will still be sent and can be used to manually add the remaining webinars to a calendar.
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