WebinarGeek est conçu pour te permettre de proposer ton webinaire au plus grand nombre de spectateurs possible. L’endroit où se trouve le spectateur et l’appareil qu’il utilise n’ont pas d’importance. Consulte notre configuration requise pour savoir ce dont le spectateur a besoin (et ce que nous recommandons) pour suivre correctement le webinaire.

Le spectateur a reçu un lien de visionnage personnel ou un lien direct pour rejoindre le webinaire (par exemple dans l’e-mail de confirmation). Il peut rejoindre le webinaire en cliquant sur ce lien, avant ou pendant le webinaire.

If someone opens their viewing link before the webinar starts, they will see a ‘waiting area’ (the countdown page) with a timer that counts down until the start of the webinar. Once the countdown hits 5 minutes remaining (or earlier, if configured), viewers will be redirected to the webinar room. You can configure how long before the start of the webinar viewers will be redirected to the webinar room. The countdown page can be customized.

If stage access is set to 'Raise hand' or 'On their own', viewers can set up their camera and microphone on the countdown page before the webinar starts. Their settings are saved and automatically applied when they enter the webinar.

Lorsque la page du webinaire s’ouvre, les spectateurs sont automatiquement dirigés vers la page où il aura lieu. Ils y attendent que le présentateur démarre le webinaire. Si tu as configuré une diapositive de début, elle s’affiche maintenant.

La page du webinaire est optimisée pour différents appareils et navigateurs. Si une personne regarde le webinaire sur un téléphone, la page s’affiche donc différemment que sur un ordinateur portable. Par exemple, le chat s’affiche sous la vidéo plutôt qu’à côté.

Si le webinaire a atteint la limite de spectateurs, les spectateurs verront un message indiquant qu’ils ne peuvent pas le rejoindre pour le moment.

La page du webinaire propose deux thèmes : sombre et clair. Tu peux définir un thème permanent pour tous les spectateurs ou les laisser choisir celui qu’ils souhaitent utiliser. Dans ce dernier cas, un bouton en bas de la page leur permet de modifier le thème. Par défaut, le thème correspond à celui de leur appareil.

As soon as a viewer opens the webinar page, it is tested behind the scenes to see if the browser allows the webinar to play automatically. For example, this is often not allowed on mobile devices. If the video does not play automatically, we clearly show a play button. This button contains a subtle animation that points out to the viewer that the webinar will only start when they click on the play button.

Dès le début du webinaire, le message « Please wait » ou ta diapositive de début est remplacé par la vidéo du webinaire.

Interactions that you start during the webinar are shown in the sidebar to the right of the video. The 'Interactions' tab opens automatically to ensure that the viewer can’t miss the interactions.

Si le chat est activé, le spectateur le voit pendant le webinaire. Les messages du chat public sont visibles par tous. Pour envoyer un message, le spectateur doit appuyer sur Entrée après l’avoir saisi.

When typing in either one of the Q&A, public, or private chats, you get a notification at the bottom of your screen which serves as an indication as to where you can send a chat to, given all chats are activated. However, if one of the three options are off, then that option will not show up. When one option is selected, there will be no notification at all.

When typing in the text space, the text will not be deleted no matter which option you click on. But if you use the normal sidebar tab buttons at the top, your text will be deleted.

If you use the "Don't show again" checkbox, it won't show up until the tab is closed entirely and reopened. It stays disabled if you refresh the page!

If your webinar has the Q&A feature enabled and set to the ‘Public’ setting, viewers can submit questions for the host(s) to answer. This is done through the ‘Q&A’ tab in the sidebar.

All they have to do is type in a question and then press ‘Enter’ on the keyboard or click the arrow icon in the textbox.

Alternatively, if the Q&A mode is set to ‘Restricted’, viewers can use the public and/or private chats to ask questions, which can then be forwarded to the Q&A tab by the webinar team.

Read more about Q&A sessions ici.

Questions in the Q&A tab can be upvoted by attendees during the webinar, allowing them to show which questions they want to see answered by the host(s).

They can click ‘Upvote question’ to vote for a question in the Q&A tab.

Questions submitted by a viewer are automatically upvoted by that viewer.

The amount of upvotes can be seen by any attendee in the circle next to the question.

Les spectateurs peuvent afficher le webinaire en plein écran à tout moment en cliquant sur le bouton plein écran en haut à droite de la page du webinaire.

They can exit fullscreen mode at any time by pressing the 'Escape' button on their keyboard or clicking the exit fullscreen button at the top right.

If the viewer is in fullscreen mode, starting an interaction will automatically close it. This ensures that viewers don’t miss anything you share.

Viewers have the ability to resize or hide the panel to the right when viewing webinars on a computer.

To hide the sidebar, they can press the arrow button next to it.

To resize the sidebar, viewers can drag the panel’s edge.

These options ensure that the viewer can modify the webinar view to their taste.

If the viewer has the sidebar closed, starting an interaction will automatically open it again. This ensures that viewers don’t miss anything you share.

If one of your viewers believes someone they know might also be interested in your webinar, they can use the ‘Share’ button at the top right of the webinar page to share the link to the webinar. This button can be configured to share the webinar’s registration page or a direct link so that people can watch the webinar without registration. It can also be disabled if you don’t want your viewers to be able to share the webinar.

If the webinar has the 'Allow viewers to request to go on stage' feature enabled, viewers can "raise their hand" to request being invited to the stage.

All they have to do to request a stage invitation is click the button with the hand icon below the video.

Any webinar team member with the ability ‘Manage the stage’ can invite viewers to the stage to (temporarily) join in the discussion. Viewers have to take action to appear on the stage; they will not suddenly appear without warning.

Viewers can join the stage in two situations:

In the second situation, all viewers have to do is click the ‘Join stage’ button at the bottom of the webinar page.

After accepting an invitation or clicking the ‘Join stage’ button, viewers will be prompted to undertake actions to be both visible and audible and have to select their camera and microphone before appearing on stage in the settings menu.

When a viewer receives an invitation to the stage, their webinar page will automatically open a new tab labeled ‘Settings’.

Inviting a viewer to the stage doesn’t mean they will immediately be visible and audible to the attendees; they first have to configure their camera/microphone and accept the invitation. If they don’t accept, they cannot appear during the webinar.

These steps apply to both viewers on a computer and viewers on a mobile device.

After these three steps, the viewer will appear in the ‘Off stage’ list in the ‘Stage’ tab of the webinar team’s sidebar. On the viewer's end, an indication will show that a webinar team member has to take action.

A webinar team member with the ability ‘Manage the stage’ has to move the viewer to the stage. When they do, the viewer will be visible and audible to the attendees.

The viewer configures their camera and microphone before accepting the stage invitation, but they can still change their settings after being brought on stage or waiting off stage.

These steps apply to both viewers on a computer and viewers on a mobile device.

The changes will apply immediately; the viewer doesn’t have to save them.

Viewers can leave the stage on their accord.

These steps apply to both viewers on a computer and viewers on a mobile device.

or;

If you want to learn how to remove a viewer from the stage as a webinar team member, please check cet article.

The viewer that was on stage will be shown a ‘Thank you’ tab, indicating that they’ve returned to the audience and are no longer visible or audible.

This tab will disappear as soon as they open another tab, such as ‘Chat’ or ‘Interactions’.

When a viewer is experiencing audio or video issues there are some steps they can follow to find a solution. Below the video player in the right corner, viewers will find a small round icon. When they hover over it, they'll see the message "Get help with sound, video or devices" Clicking this icon opens a menu with several support options.

Les spectateurs peuvent choisir parmi :

Le guide de résolution des problèmes contient les recommandations suivantes :

As soon as you end the webinar, the webinar video will be replaced by a notification that the webinar has ended or by your end slide. Have you set up an evaluation form and/or sales page? Then they will be shown to the viewer after the webinar.

When the webinar is over, viewers can no longer enter the webinar, but viewers who were already logged in will automatically be logged out after 30 minutes. This allows you to chat with your viewers after the webinar has ended.

If you set up an external sales page, the viewer will be forwarded to this page after the webinar has ended. The viewer won't see an evaluation form and will no longer be able to chat.

As-tu rendu le replay disponible pour tes spectateurs ? Les spectateurs qui cliquent sur le lien de visionnage après la fin du webinaire sont automatiquement dirigés vers le replay, s’il est disponible.

Lorsqu’ils regardent un webinaire faisant partie d’une série, les spectateurs peuvent passer automatiquement à la partie suivante ou s’y inscrire une fois le webinaire terminé.

Découvre le fonctionnement et les conditions dans notre article : Connect a webinar to a webinar series.

As soon as the webinar has started, the magic that ensures the video and audio comes across well to all your viewers starts. For this, we look at the circumstances of each viewer, so that we offer each viewer a 'personal' solution.

The internet speed, browser and computing power of the device with which the viewer participates in the webinar is considered. Viewers with an optimal internet speed, a modern browser and a fast computer will receive the video and audio without delay and in high quality.

For the other viewers, WebinarGeek converts the video and audio behind the scenes into a format and quality that suits their circumstances. As a result, they see the webinar with a small delay. In practice, this means that if the presenter says something on second 1, the viewer will see it after, say, 15 seconds. The delay is different for each viewer and is normally no longer than 20 seconds.

WebinarGeek ensures that all interactions, slides and videos come along with the same delay, if there is one. This way everything appears at the right time and all viewers see exactly the same webinar.

Mots-clés : expérience, spectateur, audience, visiteurs, délai