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Configuring the AI Assistant

Each AI Assistant has its own name, personality, and abilities. You can set these up when you add a new assistant or change them later.

Written by Paula

You can customize your AI Assistant in several ways, including what it can and cannot do, its tone of voice, and the length of its responses. This lets you align it with your webinar and audience.

To get to the AI Assistant settings:

  1. Open your webinar overview page.

  2. Go to the ‘Webinar AI assistants’ section.

  3. Click ‘Add assistant’, or open the menu on an existing assistant and choose ‘Edit AI webinar assistant’.

AI Assistant settings

  • First name: What first name shows during the webinar, this is a required field

  • Surname: What surname shows during the webinar.

  • Email: Determines the AI agent's gravatar

  • Description: Here you can add a short bio or description of the role

  • Confidence level: A slider from 0 to 100. At 100, the assistant only responds when it is very sure. Lower values mean it responds more often, but answers may be less accurate. The default is 95.

  • Personality: How the assistant sounds: Neutral, Professional, Friendly, or Casual.

  • Communication style: The tone of the answers: Formal, Polite, or Casual.

  • Answer length: How long the answer should be: Concise, balanced, detailed

  • Assistant language: By default, the assistant detects the viewer’s language and replies in the same language. You can also pin it to a specific language.

Behavior settings

Use these fields to shape the assistant's behavior in more detail.

  • Allow social engagement: When enabled, the assistant can reply to greetings and small talk, not only questions about content.

  • Allow general knowledge: When enabled, the assistant can answer questions outside the webinar content using general knowledge.

  • Behavioral rules: How the assistant should act.
    Example: Act as a webinar expert and help attendees succeed.

  • Fallback behavior: What to do if the assistant does not know the answer.
    Example: Say you don’t know and suggest contacting the host.

  • Guardrails: What the assistant must not do.
    Example: Do not talk about pricing or make sales promises.

  • Custom instructions – Any other rules for the assistant.

Abilities

Abilities decide what the assistant can do in the webinar.

Responds to public chat: The assistant answers messages in the public chat.

Responds to Q&A questions: The assistant answers unanswered questions in Q&A.

Can access captions: The assistant can read the live transcript to give better answers.

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